Customer Service at Credit Suisse

Committed to supporting you every step of the way

At Credit Suisse, we focus on enhancing your investment strategies. Our knowledgeable team is ready to assist with your inquiries and address any issues, ensuring a smooth and beneficial experience.

Reach Out Today

Various Support Channels Available

Live Chat

Receive immediate help 24/7 via the Credit Suisse support platform.

Initiate a Live Chat Now

Email Support

Timely responses to general questions within one business day.

Send Email

Phone Support

For urgent or detailed assistance, our dependable support team is available Monday through Friday, 9 AM – 6 PM (EST) at Credit Suisse.

Call Now

Social Media

Follow us on Instagram, TikTok, and YouTube for the latest updates and continuous support.

Follow Us

Help Center

Access a wide range of resources, expert insights, and detailed tutorials.

Visit Support Center

Community Forum

Connect with fellow traders, exchange insights, and find answers to common queries.

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Reach Out Anytime

Live Chat

24/7

We provide quick and reliable assistance whenever you need it

Email Support

Response time within 24 hours

Fast responses during business hours for your convenience.

Phone Support

Support hours: Monday to Friday

Operational Hours: 9 AM to 6 PM (EST)

Help Center

Always available

24/7 support to meet your needs

Support made easy

1. Log In

Log into your Credit Suisse account on the official website using your credentials.

1. Access the Help Center

Navigate to the "Support" or "Help" section, usually located at the bottom of the page or within the main menu.

1. Choose a Contact Method

Connect via live chat, email, phone support, or browse the FAQ and user guides to troubleshoot independently.

4. Provide Details

For faster assistance, please enter your account details and specify your issue.

Explore our self-help options.

Help Center

Access our comprehensive library with articles and detailed tutorials.

Access Resource

FAQs

Get quick solutions to FAQs about Credit Suisse services.

Access Resource

Video Tutorials

Explore video guides to familiarize yourself with Credit Suisse's features.

Access Resource

Community Forums

Join our community platform to network with traders and share insights.

Access Resource

Improve your support experience with tailored assistance services.

Be Detailed: Clearly describe your issue with recent updates included.

Provide your account details and relevant /images to help our support team assist you.

Choose the Best Contact Method: Use live chat for urgent matters or email for comprehensive inquiries.

Visit the Help Center: Look for quick answers before reaching out to support.

Be Prepared: Have your account info, transaction IDs, and screenshots ready when contacting customer support.

If no response is received, try reaching out again or use an alternative contact method.

User Support Queries

Account Issues

Assistance needed for login issues, identity verification, password recovery, and profile editing.

Trading Problems

Instructions on executing trades: submitting orders, choosing order types, applying leverage, and fixing mistakes.

Several safe and simple payment options are offered for deposits and withdrawals.

Questions regarding accepted deposit methods, withdrawal steps, fees involved, and transaction oversight.

Technical Glitches

Technical platform issues including login troubles, system bugs, and other software-related errors.

Security Concerns

Queries related to platform security, safeguarding accounts from hacking, and protecting sensitive data.

Social Trading and Investment Approaches

Support for social trading features, managing copy trading, and analyzing trading outcomes.
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